Thank you for choosing to stay at The Rufus House. Prior to your booking please read our terms and conditions. Once you have booked your stay, you are entering to a legal contract with The Rufus House based upon your accepting our Terms & Conditions specified hereunder.
- TERMS OF BUSINESS:
Direct booking Rates are inclusive of breakfast, VAT and service charges. Extras charged to your bill are bottle of water, soft drinks or peanuts you may have from non-alcohol mini-bar and landline telephone calls. Also flowers, cakes, chocolate etc you may request.
- DEPOSITS, CANCELLATION AND NO SHOWS:
To secure a reservation we charge a non-refundable deposit of £50.00 for each room booked. A booking made with The Rufus House is a contract. As a small accommodation business we do not operate an overbooking policy. We respectfully point out that if you cancel a booking the deposit cannot be refunded.
For cancellations made up to 7 days before your check-in date you will not be liable for the total balance. For cancellations made after this time you will be liable for the total amount, however all efforts will be made to re-let the cancelled accommodation in order to minimise charges.
On your arrival date, we will wait until 9pm; thereafter we will assume that you are not coming.
In addition, curtailment of stay after arrival the Guest will be liable for payment of the full amount.
We accept payment by debit card or cash only (As for Deposit to secure the reservation, we accept debit card or credit card excluding AMEX). We do not accept cheques.
We would only cancel your booking if your accommodation was unavailable for reasons beyond our control. We would attempt to offer you alternative accommodation, however if this was not possible, or unacceptable to you, then we would refund all monies paid by you without administration fee. Our liability would not extend beyond this refund.
- RESCHEDULING YOUR BOOKING:
If you need to move a booking, we will be happy to accommodate your request. This service is subject to availability.
- CHECK-IN & CHECK-OUT:
Your accommodation will be available to you from 4pm on the day of arrival; our check-in time is between 4pm and 9pm, unless otherwise arranged.
Check-out time is 10.30am. Late check-out is available. Until 11:30am, it is an additional cost of £10. Until 12:30pm the additional cost is £20.00. We are happy to store bags for those traveling by train. Your bill for the accommodation and any extras or services taken during your stay is payable upon departure.
Breakfast is served from 8am and our last order time is 9am (weekend 9:15am). For early breakfast, we can deliver a light packed breakfast to your room the evening before, if you let us know in advance.
We operate a non-smoking policy throughout the building and grounds. This is also a condition of our insurance. From 1st of July 2007 it is illegal to smoke inside a public and confined space. This includes bedrooms and grounds in case smoke drifts up into the rooms around. There is a smoking area just outside of the dining room.
If anyone smokes in a room, or damages a room, in such a way that it effects the next person coming into that room, we reserve the right to charge all the costs for resetting the fire alarm, relocating the next guests, cleaning rooms or any other costs associated with such action.
Unfortunately we do not accommodate children under the age of 5.